FAQS

Yes, and revisions before approval are free. We send your first design proof within 24 hours, and you can ask for changes to the spelling, colours, size, layout, or anything else that looks off. Keep sending revision requests until the proof looks right to you, because production follows the final approved version.

No, there is no fixed deadline for approving your proof, so you can take the time you need to review it. Production only starts after you approve the design, so nothing gets made while you are still deciding. Just keep in mind that payment is due within 48 hours after approval, so approve when you are ready to pay.

You can still ask for a change, but it may cost extra depending on what you want to change. We will tell you the cost before going ahead, so you can decide whether to continue. Once production has started, changes may be limited or may cost more, so it is best to raise any concerns while the proof is still in the free revision stage.

Send whatever you have, such as a logo, an image, a sketch, or a written description of your idea. We use it to prepare your free design proof, and you can review and revise the proof before anything is made. If you are not sure whether your file is suitable, send it with your quote request and we will let you know what we need.

Yes, you need the rights or permission to use any artwork you submit. Copyrighted, trademarked, protected, or official designs, such as a team, brand, or organization logo, may need authorization, and we do not proceed with those orders without it. If you already have permission, mention it when you send your design so we can move things along.

They will match your proof closely, but small differences can happen because patches are made with real thread, colours, and stitching. A minor aesthetic variation of up to about 5 percent may occur and is considered acceptable. This does not cover patches that are clearly defective or that do not match your approved design, and if that happens you can contact us so we can look into it.

You start by sending your design and requirements through our website, the Free Instant Quote form, email, phone, or social media. We send a free design proof within 24 hours, you review it and ask for any revisions, and then you approve the final design. After payment, standard production takes 7 to 10 business days, and delivery within Canada typically takes 4 to 7 business days after that.

You can pay by invoice, PayPal, or other available payment methods. We will confirm which options apply to your order when your design is approved. Payment comes after design approval and before production begins.

Payment is due within 48 hours after you approve the design or sample. Production begins once payment is made. If you need more time, contact us. Payments delayed beyond 48 hours are handled case by case, and we will reach out about the next step.

The price depends on your design, the quantity, the patch type, the size, and your other order requirements. Orders of 50 or more patches qualify for special bulk pricing, and a rush request can add a fee. The quickest way to get a number is our Free Instant Quote form, and we confirm the final price before you go ahead with the order.

Yes, rush production is available and takes approximately 3 to 10 business days, compared with 7 to 10 business days for standard production. Rush fees are decided case by case, depending on your order and requirements. We confirm any fee before starting the rush service, so tell us your deadline when you request your quote.

Yes, we ship internationally, and the customer pays the shipping charges. Customs duties, taxes, and import fees may apply depending on your country, and we handle these case by case. Tell us your destination when you request a quote so we can talk through what to expect before you order.

We work with you to sort it out. Carrier delays can happen because of weather, holidays, or customs processing, and we cannot always control them. Contact us with your order details and we will help manage the situation, but we do not promise compensation for carrier delays. For Canadian orders, delivery typically takes 4 to 7 business days after production.

Yes, you can cancel a custom order any time before production starts. If production has already started, we handle cancellation and refund requests case by case, and any production costs already spent may be deducted from the refund. If you are thinking about cancelling, contact us as early as you can.

We investigate the problem first, then either remake your patches or refund you, depending on what we find. This covers the wrong product, the wrong quantity, damaged patches, and defective patches. Contact us with your order details and photos of the issue so we can review it quickly.