- Telephone: +1-970-480-8155
- Email: Info@stitchpatches.ca
- Address: 1386 Lakewood Rd W Northwest, Edmonton, AB T6K 3M2, Canada
Copyright © All Rights Reserved Stitch Patches. Inc. 2026
These Terms & Conditions explain how orders work at Stitch Patches CA, from getting a quote and approving your design to production and delivery. They also cover the basic rules for using our website.
Please read them before you place an order. If anything is unclear, contact us and we will be happy to explain.
By placing an order with Stitch Patches CA or using our website, you agree to these Terms & Conditions.
Every patch we make is custom, created from your design and your requirements. Because of this, production, changes, cancellations, and refunds can depend on how far along your order is.
You can place an order or request a quote in any of these ways:
Prefer to order on social media? No worries. We are available on Facebook, Instagram, X, and Pinterest. Send us your order details in a message and start chatting with us there. Orders placed through social media follow the same terms as any other order.
Most orders follow these steps:
The minimum order is 25 patches per design.
The number of patches delivered can vary slightly in production orders. For a 25 patch order, you can expect around 20 or more patches. We do not guarantee an exact count.
If you think there is a serious problem with the quantity you received, please contact us. We will review your order and find the right solution.
You can ask for a quote through our website, the Free Instant Quote form, email, phone, or social media.
Your price depends on things like your design, quantity, patch type, size, and other requirements. We will confirm the final price before you go ahead with the order.
Orders of 50 or more patches qualify for special bulk pricing. Please tell us the quantity you need when you request a quote so we can give you the right pricing.
We send you a free design proof within 24 hours.
After you receive the proof, you can ask for revisions, and these revisions are free.
Production starts only after you approve and finalize your design. There is no fixed deadline for approving your proof, so you can take the time you need.
Please check your proof carefully before you approve it. Look at the spelling, text, colours, artwork, size, and any other details that matter to you. Once production starts, your patches are made according to the final approved design.
We accept payment by invoice, PayPal, and other available payment methods.
Our usual process is design approval, then payment, then production, then delivery.
Payment is due within 48 hours after you approve the design or sample. If payment is delayed beyond 48 hours, we handle the order case by case and will contact you about the next step.
Standard production usually takes 7 to 10 business days.
Rush production is also available and usually takes about 3 to 10 business days, depending on your order and production needs.
Rush fees are decided case by case. We will confirm any rush fee with you before we start the rush service.
Production time does not include shipping time.
For orders within Canada, delivery usually takes 4 to 7 business days after production is complete.
Shipping charges are paid by the customer.
Delivery times can change depending on the destination, the carrier, weather, holidays, or other things outside our control.
If a carrier delay or other shipping issue happens, Stitch Patches CA will work with you to help manage it.
We ship internationally.
Customers are responsible for shipping charges. Customs duties, taxes, import fees, and other charges may apply depending on the destination country.
How these charges are handled can differ by order and destination, so we will discuss them with you case by case.
International delivery times can also vary depending on customs processing and the shipping carrier.
You can ask for changes after approving your design, but extra costs may apply depending on the change.
We will tell you about any extra cost before we go ahead.
Once production has started, changes may be limited or may cost extra.
You can cancel a custom order before production starts.
If production has already started, we handle cancellation and refund requests case by case. Any production costs already spent may be deducted from the refund amount.
Custom products are made specifically for your approved design and order details.
If you receive the wrong product, the wrong quantity, damaged patches, or defective patches, please contact us. Send your order information and a description of the problem. We may ask for photos to help us look into it.
We will first review and investigate the issue. Depending on what we find, we will offer either a remake or a refund.
Custom patches are made through embroidery, stitching, thread, colours, materials, and other manufacturing steps. Because of this, small differences can appear between your design proof and the finished patches.
A minor difference in appearance of up to about 5 percent may be considered acceptable.
This does not apply to patches that are clearly defective or that do not reasonably match your approved design. Those cases are handled under Returns, Refunds & Defective Orders.
You can send us your own logos, artwork, designs, and trademarks for patch production.
When you submit artwork, you confirm that you have the rights or permission to use it.
Copyrighted, trademarked, protected, or official designs may need authorization before production. We do not go ahead with orders that involve protected designs without the necessary authorization.
Stitch Patches CA does not claim ownership of your artwork just because we make patches from it.
Making a patch from your artwork does not mean Stitch Patches CA is affiliated with, sponsored by, endorsed by, or officially connected to any organization, brand, team, agency, or other rights holder shown in the design.
From time to time, Stitch Patches CA may offer discount codes, promotions, special pricing, or other offers.
Each promotion may have its own terms.
Whether two or more offers can be used together depends on the specific promotion. Please check the promotion details or contact us before you place your order.
Please use our website lawfully and do not interfere with how it works or with anyone else’s use of it.
We try to keep the information on our website accurate and up to date, but mistakes or changes can happen. Colours you see online may also look different depending on your screen or device.
The text, images, graphics, logos, and other original content on our website belong to Stitch Patches CA or are used with permission. Please do not copy, reproduce, or reuse them without our permission.
Our website may use or link to third-party services such as payment providers, shipping services, or other platforms. These services may have their own terms and policies.
We may update, change, or remove website content or features when needed.
Stitch Patches CA takes reasonable care when handling custom orders and providing website services.
As far as the law allows, we are not responsible for indirect or consequential losses that come from using our website, our products, or third-party services.
Nothing in these Terms & Conditions removes or limits any consumer rights or other rights that cannot legally be removed or limited.
If your order is wrong, damaged, or defective, we will handle it under the Returns, Refunds & Defective Orders section above.
We may update these Terms & Conditions from time to time.
The latest version will always be on this page with its Last updated date.
For orders already placed, the terms that applied when you placed the order will generally continue to apply.
If you have questions about these Terms & Conditions or your order, please contact us.
Stitch Patches CA
1386 Lakewood Rd W Northwest, Edmonton, AB T6K 3M2, Canada
Phone: +1-970-480-8155
Email: Info@stitchpatches.ca
You can also reach us on social media:
The minimum order is 25 patches per design. Orders of 50 or more patches qualify for special bulk pricing.
Yes. We send you a free design proof within 24 hours. Production starts only after you approve the final design.
Yes. Revisions you request after receiving your design proof are free. Changes requested after you approve the design may involve an extra cost.
Production starts after you approve the final design and payment is made. Payment is due within 48 hours after design approval.
Standard production usually takes 7 to 10 business days. Rush production is also available if you need your patches sooner.
Yes. Rush production usually takes about 3 to 10 business days. Rush fees depend on your order and are confirmed before we start.
Yes, you can cancel before production starts. If production has already started, we handle cancellation and refund requests case by case, and production costs already spent may be deducted from any refund.
Contact us with your order details and a description of the problem. We will investigate, and depending on what we find, we will offer a remake or a refund.
Yes, we ship internationally. Shipping charges are paid by the customer, and any customs duties, taxes, or import fees are handled case by case depending on the destination and the order.
Yes. You can send your own artwork, logo, or design as long as you have the rights or permission to use it. Protected or trademarked designs may need authorization before production.