- Telephone: +1-970-480-8155
- Email: Info@stitchpatches.ca
- Address: 1386 Lakewood Rd W Northwest, Edmonton, AB T6K 3M2, Canada
Copyright © All Rights Reserved Stitch Patches. Inc. 2026
We maintain this policy with Alberta’s Personal Information Protection Act (PIPA) in mind. PIPA is Alberta’s private-sector privacy law for provincially regulated organizations and businesses. Other Canadian privacy requirements, including PIPEDA, may also apply depending on the circumstances.
Stitch Patches CA designs and manufactures custom patches for customers in Canada and internationally.
Stitch Patches CA
Edmonton, Alberta, Canada
Phone: +1-970-480-8155
Email: Info@stitchpatches.ca
We collect information that is reasonably needed to quote, design, make, support, and deliver your order. This may include:
Name, email address, and phone number
Billing and shipping information
Order details, such as patch type, size, quantity, backing, and delivery requirements
Artwork, logos, images, sketches, and design instructions
Messages and other information you provide when communicating with us
Basic technical information about your visit to our website, such as browser or device type and pages viewed
We may use customer information to:
Prepare quotes, design proofs, and revisions
Produce, ship, and support your order
Confirm payments and maintain business, accounting, and tax records
Investigate order, shipping, or quality issues
Protect our website and business from fraud or misuse
Meet legal and regulatory requirements
We do not use your information for unrelated purposes without consent where consent is required, or where another lawful basis permits the use.
We use artwork and logos you provide to prepare design proofs, make revisions, manufacture your patches, and provide customer support.
We do not use submitted artwork for unrelated purposes.
We may retain order files and related communications for production, customer service, quality control, accounting, record-keeping, and other legitimate business purposes.
Please only submit artwork, logos, names, or other materials that you have the right or permission to use.
We collect or receive payment information only as needed to complete and manage your order. Where a third-party payment provider or financial institution processes a payment, that provider may handle payment information under its own privacy and security practices.
To deliver an order, we may use your name, shipping address, phone number, and email address. We may provide necessary information to couriers and delivery providers.
For international shipments, customs authorities or other parties involved in international delivery may require certain information.
Our website may use cookies and similar technologies to operate the website, maintain security, remember certain preferences, and understand how visitors use the site.
You can block or delete cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
If we introduce analytics, advertising, or other technologies that collect personal information, we will review and update this policy as appropriate and obtain consent where required.
No. Stitch Patches CA does not sell or rent customer information.
We may share information when reasonably necessary to provide our services or operate the business, including with:
Payment providers and financial institutions
Couriers and delivery providers
Website, hosting, email, and technology service providers
Professional advisers, such as accountants
Government authorities or law-enforcement agencies where required or permitted by law
Some service providers may store or process information outside Canada.
Where applicable, our privacy policies and practices will identify the countries where outside-Canada processing occurs or may occur and the purposes for which the service provider is authorized to collect, use, or disclose information.
You may contact our Privacy Officer using the information in Section 15 if you have questions about service providers or processing outside Canada.
We collect, use, and disclose information in accordance with applicable privacy requirements. Where consent is required, we will obtain appropriate consent before carrying out the relevant activity.
Order-related communications may be necessary to provide services you have requested and are different from promotional communications.
We send commercial marketing emails only where we have an appropriate basis for doing so under applicable law. Commercial electronic messages must comply with Canada’s Anti-Spam Legislation (CASL), including applicable consent, identification, and unsubscribe requirements.
You can unsubscribe from marketing emails using the unsubscribe mechanism provided in the message or by contacting us. Unsubscribe requests must be processed within the period required by applicable law.
Unsubscribing from marketing communications does not prevent us from sending messages that are reasonably necessary to complete or support an existing order.
You may ask us to:
Confirm whether we hold personal information about you
Provide access to your personal information, subject to applicable exceptions
Explain how your information has been used or disclosed where required
Correct information that is inaccurate or incomplete
Requests should be made in writing. We may need to verify your identity before providing access to information.
Alberta provides individuals with rights to request access to and correction of their personal information under PIPA.
We take reasonable measures to protect customer information against unauthorized access, collection, use, disclosure, copying, modification, disposal, or destruction.
Access to customer information is limited according to legitimate business needs.
No online service or electronic transmission can be guaranteed to be completely secure, so we cannot promise absolute security.
We retain information only for as long as reasonably needed for quotes, orders, customer support, accounting, legal requirements, dispute resolution, and other legitimate business purposes.
When information is no longer reasonably required, we may securely delete, destroy, or anonymize it, subject to applicable legal or business requirements.
If we become aware of a privacy breach, we will assess and investigate the incident, take reasonable steps to contain and address it, and follow applicable notification requirements.
Under Alberta’s PIPA, an organization must notify the Office of the Information and Privacy Commissioner of Alberta without unreasonable delay when a breach creates a real risk of significant harm to an individual. The Commissioner may also require notification to affected individuals.
Our designated Privacy Officer is responsible for privacy-related questions and requests.
You may contact us about how your information is collected, used, disclosed, protected, or retained. We will review privacy complaints and respond appropriately.
If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner of Alberta. Alberta’s privacy guidance directs individuals with concerns about a private organization to first contact that organization’s privacy officer and then the OIPC if the concern is not resolved.
Privacy Officer, Stitch Patches CA
Edmonton, Alberta, Canada
Phone: +1-970-480-8155
Email: Info@stitchpatches.ca
For privacy questions, access requests, correction requests, or complaints, please contact us using the information above.
We may update this Privacy Policy when our services, website, information practices, or applicable requirements change.
The effective date at the top of this page will be updated when material changes are made.
Last Updated: September/2026