Terms and Conditions - stitchpatches.ca

INTRODUCTION

This Agreement contains the complete terms and conditions that apply to you in joining, buying, bidding, and all other actions you take on our website. By using or shopping from this Web site, you agree to be bound by its terms of use and shall comply thereof. This Agreement describes and encompasses the entire agreement between Patches Co. (the seller) and you (the Purchaser), and supersedes all prior or contemporaneous agreements, representations, warranties, and understandings with respect to the Site, products, the content, and software provided by or through the Site, and the subject matter of this Agreement. Amendments to this agreement can be made and effected by us from time to time without specific notice. The agreement posted on our website reflects the latest agreement and you should carefully review these terms before you use our site.

USE OF THE SITE & PROHIBITIONS

The Site allows you to shop and purchase online. However, you are prohibited to do the following acts, to wit: (a) use our sites, including its services and or tools if you are not able to form legally binding contracts, are under the age of 18, or are temporarily or indefinitely suspended from using our sites, services, or tools (b) mining or collecting information about users’ personal information; (c) manipulating the price of any item or interfering in any way with the operation of the website. (d) take any action that may damage the rating system.
For you to complete the sign-up process on our site, you must provide your full legal name, current address, a valid email address, and any other information needed in order to complete the sign-up process. You must qualify that you are 18 years or older and must be responsible for keeping your password secure and be responsible for all activities and contents that are uploaded under your account. You must not transmit any worms or viruses or any code of a destructive nature.

PAYMENTS AND PROCESSING OF INVOICES

Patches Co. has the sole description to provide the terms of payment. Unless otherwise agreed, payment must first be received by Patches Co. prior to the latter’s acceptance of an order. Unless credit term has been agreed upon, payment for the products shall be made by credit card, PayPal, or electronic check. Invoices are due and payable within the time period noted on your invoice, measured from the date of the invoice. Unless otherwise noted, all invoices are required to be paid to start production on custom products. An order may be invoiced separately. Patches Co. has all the discretion to cancel or deny orders. Patches Co. is not responsible for pricing, typographical, or other errors in any offer by Patches Co. and reserves the right to cancel any orders arising from such errors. For all but consumer purchases, Patches Co. reserves the right to charge you a late penalty charge of 1% per month applied against undisputed overdue amounts or the maximum rate permitted by law whichever is less. Every 30 days thereafter, you will continue to be charged an additional late penalty charge.

REFUND POLICY

Within 30 days of purchase, for any reason, undamaged products can be returned for a full refund, excluding bulk orders as they may not be eligible for refunds. (Note: Customized product orders exceeding 100 pieces will be considered as bulk orders.)
Many of our products are custom processed, so each product may have slight variations and cannot be 100% identical to the print. Minor differences (defined as aesthetic differences of 5% or less in the product) are considered normal and acceptable. If the merchandise is defective or if you are unsatisfied with the product, please inform us within 7 days of receipt, and we will be happy to assist you.

In order to receive any type of refund, the goods in question must be returned to our office. Please contact your sales rep or our customer service team to arrange for a pickup or to receive a return shipping label. We will pay for shipping back to our company.
After we receive the items in question we will inspect for defects in quality, manufacturing, and deviation in color or design. We will only issue a refund if 6% or more of the products fail inspection. Please keep in mind that these are hand-made items.
If goods are found to be within the 5% margin of error for handmade products, we will ship them back to you and charge you the shipping costs for returning your goods to you.
If goods are found to be defective during our inspection, we will remake the products and ship the new products to you at no cost. Production time for remakes is usually 15-20 days unless otherwise agreed upon in writing.